Refund policy

30-Day Refund & Return Policy

At Thatched Faith Co., we proudly stand behind the quality of our products and want every purchase to bring you joy.
That’s why we offer a 30-day refund guarantee — if there’s ever an issue with your order, we’ll work with you to make it right.

✨ Trusted by 150,000+ Customers

Thatched Faith, DBA Mountain Troll Marketing LLC, was founded by Pamela Kemper, whose businesses, collectively, have served 150,000+ customers while earning 6000+ verified reviews with a 4.7-Star Rating on Groupon and a 4.6-Star Rating on Amazon.

When you shop with us, you’re backed by trust, excellence, and care.

 

What’s Covered Under Our Guarantee

We will gladly approve returns and refunds if:

  • Your item arrives damaged or defective

  • You receive the wrong item, size, or design due to a production or shipping error

In these situations, we’ll cover return shipping and ensure you receive either a replacement or a full refund, including taxes and any original shipping fees.

What We Cannot Refund

Because our products are made-to-order just for you, we are unable to accept returns for:

  • Sizing issues or incorrect measurements provided by the customer

  • Change-of-mind decisions or buyer’s remorse

  • Custom designs that were produced correctly

Tip: To avoid sizing issues, please review our size guides carefully before placing your order.

How to Start a Return

  1. Log into your account on our website.

  2. Open your order and click “Request Return.”

  3. Describe the issue and upload photos if possible.

No account? Email us at artvessels@gmail.com with your order number and details.

What Happens Next

  • We’ll review your request within 1–2 business days.

  • If approved, you’ll receive:

    • The return shipping address, and

    • Instructions for sending the item back.

  • Once the item is received and inspected, we will:

    • Ship a replacement, or

    • Issue a refund to your original payment method.

Refund Timing

  • Refunds are processed after the returned item has been received and approved.

  • Most refunds appear within 5–10 business days, depending on your bank or card provider.

Quick Summary

  • 30-Day Guarantee — we stand behind our products.

  • We pay shipping when it’s our mistake.

  • You pay shipping for non-qualifying returns.

  • Refunds issued after inspection of returned items.

  • Returns only accepted for damaged, defective, or incorrect items.

Need Help?

📧 Email: artvessels@gmail.com
📱 Text or Call: 941-290-4859

We aim to respond to all inquiries within 24–48 hours.